Returns
We want you to receive the correct fragrance in excellent condition. This policy applies to online and in-store retail purchases from Arabian Perfumery And More. Please contact us before sending any item back.
30-day return request window
You may request an eligible return within 30 days after confirmed delivery. For in-store purchases, the 30-day period begins on the purchase date.
Eligible condition
To qualify, the item must be unused, unopened, and in the same condition received, with its original seal or cellophane, packaging, labels, and proof of purchase. For product-integrity and safety reasons, fragrances that have been opened, sprayed, tested, or used are not eligible for a change-of-mind return.
Gift cards, samples, decants, and items clearly marked Final Sale are not returnable. Fragrance preference, projection, longevity, and performance on skin vary by person and are not considered product defects.
Store credit
Eligible change-of-mind returns are accepted for store credit only. We do not refund standard returns to the original payment method. After the approved item is received and inspected, we will notify you and issue store credit for the accepted merchandise value. Store credit has no cash value and cannot be redeemed for cash.
How to request a return
Email arabianperfumeryandmorellc@gmail.com with your name, order number, item, and reason for the request. If approved, we will provide the return address and ground-shipping instructions suitable for fragrance products. Items sent without prior authorization may be refused.
Return shipping
For an approved change-of-mind return, the customer is responsible for return shipping and the original outbound shipping charge is not refundable, except where required by law. Do not mail perfume until we provide or approve the shipping method and packaging instructions. We recommend tracked shipping; we cannot issue credit for a return that does not reach us.
Damaged, defective, or incorrect items
Inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us as soon as possible—preferably within 48 hours of delivery—with your order number and clear photos of the shipping package and product. This preferred reporting period does not limit rights that cannot legally be restricted. If we confirm our error, transit damage, or a defect present at delivery, we will provide appropriate instructions and, depending on the circumstances, a replacement or a refund to the original payment method. We cover reasonable return shipping for a confirmed merchant error, damage, or defect.
Cancellations and shipping delays
Request cancellation before fulfillment begins. We cannot guarantee cancellation after processing has started. If we cannot ship within the promised time, we will provide the options and any refund required by applicable law. A required refund for an unshipped or cancelled order will not be replaced with store credit without the customer's agreement.
Missing deliveries
If tracking shows delivered but you cannot locate the package, contact us promptly. We will review the shipping address, carrier records, and available claim options. Replacement or refund eligibility depends on the investigation and applicable law.
Payment disputes
Please contact us first so we can try to resolve the issue. This request does not waive any legal right to dispute a charge with your payment provider.
Return address: Provided only after authorization. Do not send a return to the storefront or any address shown online unless our team confirms it in writing.
Last updated: August 21, 2026.
